Returns & Refunds
We want you to love your lights. If something isn't right, here's how we fix it.
30-day return window
You have 30 days from the day your order is delivered to request a return. Items must be unused, in their original packaging, and in the same condition you received them.
How to request a return
Contact us via the Contact page with your order number and the reason for the return. We'll reply within one business day with the return address and steps.
Refund timeline
Once we receive and inspect your return, refunds are processed to your original payment method within 5–7 business days. Original delivery fees are not refundable unless the item was faulty or damaged on arrival.
Damaged or faulty items
If your light arrives damaged or stops working within 30 days, send us a photo and we'll replace it free of charge — no return needed in most cases.
Exchanges
Prefer a different product? Request an exchange instead of a refund and we'll ship the replacement as soon as your return is on its way.